Can't login into my app and ruckus wireless network shows up but has no internet

[tommybandit]

I have a A Ruckus ICX 7150-c12p and two access points. Both the access points show green for internet. But when I connect to my Ruckus WIFI it shows there is no internet. I also cannot login to my app as it just say not connected to a network when i'm connected to the ruckus wifi

[Imran_ruckus · Accepted solution]

Hi @tommybandit 

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Once connected please reboot (unplug and plug from the power outlet) your ISP router once and try to connect to the Internet via Access Points.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @tommybandit 

We appreciate the update you have provided. 

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser. 

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[tommybandit]

ok, so now wifi is working. i logged in. But now it say the 

ICX Switch is Connecting

*Unleashed system only supports ICX firmware version 08.0.90 or later.

what do I do now?

[Imran_ruckus]

Hi @tommybandit 

Thank you for the response and the update.

Please check it after sometime and let me know if that still says 'ICX Switch is Connecting'

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[tommybandit]

Hi. Yes it still says connecting. 

[tommybandit]

What should I do? Now internet sites take forever to load if at all.