Can connect new device

[ECI]

Greetings.

i have brought home a new work laptop as I have through out the years and will get very low connectivity. When I reached out to spectrum they always have “reset” modem and router and it has worked for the Ruckus system to then recognize it to the nearest access point. This computer for some reason no matter what I do will not connect to the ruckus. I have all other 19 devices and other dells that are all registering as a client. I did notice my other dell comes up as a client but not to a specific access point. I have reset the modem router and all access points. I don’t know what else to do. I’m up to date with all software on ruckus as well. If there is something I can change as a setting on this dell to allow it to be recognized that would be ideal. It’s not the system as it connects but needs an access point to have a strong enough signal to not have to be on the exact same door as the router. The whole point of these access points! Again. All other new and old devices are connected and recognized so I would love to know a work around or a known issue with newest dell precisions that would not be able to be recognized on an access point. Thank you. 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Laptop is not getting listed in the RUCKUS Access Points client list.

Could you please let me know if you can connect to the RUCKUS Access Point’s Wi-Fi network on this laptop?

If yes, you can check the laptop's MAC address in the Access Points Unleashed client list.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

Yes. I have tried to connect and it will not to any access point in the house. What is odd is I have 11 clients and only 9 appear now on each access point and I wonder if it would be my extender that I had to purchase that would be hidden? 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

I can try my phone 

[ECI]

Hello. I can’t get to the actual log in screen on ruckuswireless.com. It takes me through 2 screens and then I get to where it has an auto fill in with name: ruckus-wireless1 and asking for a password protect (wpa2) yes or no.  I have one for the initial login screen that I created years ago but never brought me to that screen.  Is this where I enter it? Or what am I setting a password for? It seems odd and do not want to proceed if not safe. 

[ECI]

And from your instructions above what am I doing when I am “editing” ? What should I edit to? And how whatever I’m editing assist in the ruckus to see my new dell laptop and connect to an access point? 

[Imran_ruckus]

Hi @ECI 

Greetings!!!

Thank you for the response.

Editing is just to check your password.

Please note that the “connection not secure” dialogue is normal behavior.

You could just click on Proceed as highlighted in the screenshot below.

Additionally, you could create a new Wi-Fi network/WLAN, referring to the article shared in my previous post, and check how it works.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI]

Hello. But I can’t get to the actual log in screen on ruckuswireless.com. It takes me through 2 screens and then I get to where it has an auto fill in with name: ruckus-wireless1 and asking for a password protect (wpa2) yes or no.  I have one for the initial login screen that I created years ago but never brought me to that screen.  Is this where I enter it? Or what am I setting a password for? It seems odd and do not want to proceed if not safe. 

[Imran_ruckus]

Hi @ECI 

Thank you for the response.

You should see the below Unleashed dashboard after finding the IP Address of the AP or https://unleashed.ruckuswireless.com/ . Try to log in

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support