Solved: RUCKUS Forums - Re: Bought a Lennar Home - Page 4

Masni · ‎09-05-2025

Hello Community,

I recently bought a Lennar home with a Ruckus ICX 7150-C12P switch and 3 Access Points installed at various locations in the house. I have read through several of the previous posts on how to reset the APs and the Switch. I have sucessfully "hard" reset all the equipment (the switch, the 3 APs). However, I still I'm not able to configure the network. I don't see the "Configure.me-xxxx" network with which to setup the APs. Please, I need a step-by-step help on how to get the switch and APs going.

Thanks

pinky_ruckus · ‎09-08-2025

Hello @Masni ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

View solution in original post

pinky_ruckus · ‎09-10-2025

Hello @Masni ,

Thank you for the response.

I understand that you are unable to get the AP version details from the individual Access points.

I would request you to please refer to the below mentioned screenshot to get the AP version details:

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Masni · ‎09-11-2025

Hi Pinky,

I was able to get a screen shot of the AP version. See below.

pinky_ruckus · ‎09-11-2025

Hello @Masni ,

Greetings!

Thank you for sharing the response.

From the response you shared, we understand that your RUCKUS Access Points are on an older version which doesn’t let you manage them. We suggest you upgrade your RUCKUS R510 Access Point to version 200.15.6.212.27 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.212.27

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

We would request you to please select the option “Local upgrade”.

Please click on Local upgrade and you can downgrade the version to the recommended version 200.15.6.212.27.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni · ‎09-11-2025

Thanks Pinky.

The "local upgrade" button is greyed out for me. Is there a work around for that?

pinky_ruckus · ‎09-11-2025

Hello @Masni ,

Thank you for the response.

I understand that the local upgrade option is greyed out.

Kindly requesting you to please click on the Online upgrade option and under Select firmware version, please select the version 200.15.6.212.27.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community