CommScope RUCKUS Community Forums

Nishanthm · ‎06-02-2024

Hi, My switch is ICX 7150-C12P. Again after power outage, It is showing Amber/Orange light on "SYST" and Green light on "PWR" & NO lights on APs. I have tried to reset, while powering on. It keep stuck at booting with orange lights flashing. I'm tired of doing restarts. followed all the steps from NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled. Nothing worked, never get response from switch.

I had same issue last time and tried all possible ways. details in below thread that i have created.
Please approve RMA. I cant spend more time on it, already wasted my weekend.

Previous post for ref:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Amber-Orange-light-on-quot-S...

Imran_ruckus · ‎06-13-2024

Hi @Nishanthm

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Nishanthm · ‎06-06-2024

I have spent almost more than 10 hours now. Can you please approve the RMA. This is such a pain full process.

Imran_ruckus · ‎06-07-2024

Hello @Nishanthm

Greetings!!!

I hope this message finds you well.

Thank you for the update, and I apologize for the delayed response and any inconvenience caused.

It seems that the "ping not alive" issue you're experiencing may be due to the firewall settings enabled on your Windows laptop.

To address this issue, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please review the article and follow the steps outlined to resolve the issue. Should you encounter any challenges or require assistance during the process, please don't hesitate to reach out.

Thank you for your patience and understanding. We are here to support you.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Nishanthm · ‎06-07-2024

Hi Imran,

I'm using Mac, but did check if there is any firewall. Let me know next steps.

Imran_ruckus · ‎06-07-2024

Hello @Nishanthm

I hope this message finds you well.

Thank you for your response and update.

Could you please provide a picture showing the software recovery cable connections between the Switch and the laptop?

Your cooperation in this matter is greatly appreciated.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Nishanthm · ‎06-07-2024

I'm at work, but I am using c-type (Switch) and USB to (Laptop)

CommScope RUCKUS Community Forums

Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage