Yesterday, there was power trip for 5 mins after that all access points light are not coming and it's not working. I did switch off for modem and swich for 10 mins and try it again but still light are not coming for access points.
Thank you for the response and sharing the requested information.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
Thank you for the response and the information you shared.
As I see from the screenshot, you have only used an ethernet cable to USB for the software recovery process and it is plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding
Thanks for quick response. I have tried to swap the plug and also connect RJ45 in both end switch and laptop. Now good thing I am able to get Ethernet connection and also able to ping 192.168.0.2 also Putty is starting the session but boot> is not coming. Please find attached screenshots.