1 ACCEPTED SOLUTION
Hi @viplavse
Greetings!!!
Thank you for the response and sharing the requested information.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
Please let me know if you have any queries in this regard.
Thank you again and we appreciate your patience.
Best regards,
Imran Sanadi
Lennar Home Community.
Hi Imran,
I have installed putty, tftp and drivers. I have tried all the configuration which you mentioned in link, but from putty I can get an error 192.168.0.2 is not alive. Please find attached screenshots.
Hi @viplavse
Greetings!!!
Thank you for the response and the information you shared.
As I see from the screenshot, you have only used an ethernet cable to USB for the software recovery process and it is plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding
Best regards,
Imran Sanadi
Lennar Home Community.
Hi Imran,
Thanks for quick response. I have tried to swap the plug and also connect RJ45 in both end switch and laptop. Now good thing I am able to get Ethernet connection and also able to ping 192.168.0.2 also Putty is starting the session but boot> is not coming. Please find attached screenshots.
Hi @viplavse
Greetings of the day!!!
Thank you for the response and the update.
Could you please reboot your Switch once and perform the software recovery once again on Putty?
If still you are getting the same result, I request you please download the MobaXterm app similar to Putty and perform the same operation once again there.
Below is the link to download the MobaXterm application:
Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html
Please let me know if you have any queries in this regard.
Thank you again. We appreciate your patience and understanding.
Best regards,
Imran Sanadi
Lennar Home Community.
hi @Imran_ruckus,
Happy Friday..
I have tried to reset switch and also try to use MobaX but here also same result no boot> is coming.
