Added new router. Internet drops frequently

[Ruckus611]

I have ruckus 7510-C12p with 2 R510 APs on each floor. Replaced router to Netgear AX1800. Internet drops frequently.

[pinky_ruckus]

Hi @Ruckus611 ,

Greetings!!!

Thank you for the information you shared.

Could you please log into the unleashed system and share the screen shot showing the below details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Ruckus611]

How do i login to unleashed system? are you referring to unleashed app? or web browser. Do I use the IP address for switch to login? 

[Ruckus611]

Attached.

[Ruckus611]

Up on providing the credentials, the system state changed to "connecting" but, no change for several minutes thereafter. 

[pinky_ruckus]

Hello @Ruckus611 ,

Greetings!

Thank you for sharing the information.

I would suggest you upgrade the firmware of the Switch since the Switch is on the older version.

Before proceeding with the upgrade, we would need to check few configurations of the switch.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

Enable

Show ip ssh config

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.