Access point power is not on

[varunkrissj]

I upgraded my ATT wirless modemat home and after that the access point pwoer is not on and also not showing green light on the ruckus icx7150. 

[Imran_ruckus]

Hello @varunkrissj 

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate the information you provided regarding your issue with the RUCKUS ICX-7150-C12P Switch and the Access Points not receiving power. 

Based on the details you shared, it appears that the SYST&PWR indicator on the RUCKUS Switch is showing green, suggesting it is in a normal operational state. However, this issue may stem from the PoE ports on the Switch being disabled.

To assist you further, we recommend following the troubleshooting steps outlined in our RUCKUS Lennar Knowledge Base article. This resource provides a detailed guide on resolving issues where there is no power to the Access Points and the ICX-7150-C12P Switch displays a green indicator.

Please refer to the following link for detailed instructions: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Kindly follow the steps outlined in the article, and do not hesitate to reach out if you encounter any challenges or require further assistance along the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[varunkrissj]

While i am following the link, i got stuck at username/password. what are the username/password.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

[Imran_ruckus]

Hi @varunkrissj 

Thank you for the response and the update.

Please try to log into the Switch CLI using the default credential.

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[varunkrissj]

I tried with all combinations username/password mentioned but not working,