Ruckus AP R510 not powering up

[J8yS1n_D1nM4r3]

The two Ruckus AP R510s installed by the homebuilder in 2018 are no longer working. The serial numbers are as follow:

S/N: ****

S/N: ****

I am requesting both units to be replaced.

Thank you

[pinky_ruckus]

Hi @J8yS1n_D1nM4r3,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[J8yS1n_D1nM4r3]

Hello pinky_ruckus,

There was a thunderstorm while we were away from the house around the end of June 2024. When we returned the APs were not working. The switch has lights on when plugged into the outlet. I've attached a picture showing the lights. There are 3 cables connected to the switch. The first cable runs from the router to the switch. That port has a green light. The 2 other cables runs from the 2 APs to the switch. Those ports don't have lights. 

[pinky_ruckus]

Hello @J8yS1n_D1nM4r3 ,

Greetings!!!

Thank you for the response you shared.

As per the case description, I understand that your Ruckus APs are not working after the power outage.

From the pictures you shared, the lights on the Switch is normal and switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[J8yS1n_D1nM4r3]

I am unable to find the IP address for my switch using the IP scanner software. My switch's MAC address is 78:A6:E1:3E:48:E8 and I don't see it in the below screen shot: