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Access point lights no longer on

FOTV
New Contributor III

Please I need assistance with my wireless access points again. I was having some latency issue with my  internet so, to troubleshoot,  AT&T suggested unplugging Ruckus to use their wifi gateway. After establishing that Ruckus might be the cause every attempt to get it back on has failed. I have read of a similar situation posted today and I tried the reboot process but it didn't work. The devices are not getting any power whatsoever. Please any assistance would be appreciated. FYI, I have attempted to troubleshoot based on the instructions given to @RobertU @ by@Imran_ruckus with similar issue. It is not working. 

Thank you 

15 REPLIES 15

FOTV
New Contributor III

Hi @Jayavidhya,

Thank you for this information. I began the process of software recovery and it is not working. After downloading the putty, I installed it then began to download the two applications based on the instruction. The first one was successful but the second link may be broken or may require a login credential. https://github.com/peacepenguin/tftpd64/releases

Here is the page. All this time with the C-A Cable and ethernet connected to my system and the device.

FOTV_0-1684345521917.png

this is how far I went. Please how do I proceed from here. I suppose cables are only required once the download is complete and not prior. Please advise. 

 

Thank you

Hi @FOTV 

 

Thanks for the response.

 

Please try to download the application using the below link.

https://bitbucket.org/phjounin/tftpd64/downloads/

 

Once it is downloaded successfully please try to proceed with step '5' for downloading the firmware which is required for software recovery process.

 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

 

Best regards,

Jayavidhya

Lennar Home Community
 

FOTV
New Contributor III

Hello @Jayavidhya,

I got as far as configuring my computer IP. However, after changing the IP, subnet, gateway to the doc specification, I did not get the same address on the server interface. So, I restored my set up to the initial configuration and ended up disabling my adapters. 

Now my system is offline. 

FOTV
New Contributor III

My question is, if my 1P in the interface is different what could be wrong? 

FOTV
New Contributor III

Putty in my case didn't run any script. Just a black blank page.