Access Points

[Bsaundalaya1717]

My access points in my home has no power after unplugging it to restart because I had no internet. Why did the power not return? 

[pinky_ruckus · Accepted solution]

Hello @Bsaundalaya1717 ,

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Bsaundalaya1717 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and the Access points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1.   On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.  Is your Internet Connection from the Internet Service Provider (ISP) stable and working now as you had issues with Internet? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3.   May I know how many Access Points are connected to the Switch? 

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bsaundalaya1717]

Internet connection is stable from the provider. Access points have no power and I have 2 AP’s in my home. Here is a pic of the switch panel with all of the cable connections. I have attempted a reset on the switch panel but all it does is blink with orange/amber lights for over an hour, so I ended up just disconnecting the power cord and replugging the switch panel again. 

 

[pinky_ruckus · Accepted solution]

Hello @Bsaundalaya1717 ,

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bsaundalaya1717]

Thank you Pinky for your help. I did the reset 7 times and the switch panel finally went to both power and System lights to green. Problem solved....