12-11-2022 08:46 AM
Hi, our power went out early this morning and our access point will not turn on.
I’ve rebooted the modem and everything.
Can I please chat with somebody to get the access point back on.
12-12-2022 10:00 AM
Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it, however try to perform a factory reset first if the issue persisted continue with the software recovery.
1:Factory reset:
Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)
https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s
2:Software recovery if the factory did not fix the issue.
How to perform a Software recovery on an ICX7150 switch
Ruckus ICX Recovery tutorial video
https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired