12-11-2022 08:42 AM
Ever since we lost power the Wifi isn’t working correctly. It won’t connect to my devices. I have a small cream colored box in my panel that says “AT&T” on it that is above my Rukus switch. The data light in there is flashing orange and won’t stay green. How do I fix the problem?
12-12-2022 09:53 AM - edited 12-12-2022 09:58 AM
Hi @jray6615
Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it, however try to perform a factory reset first if the issue persisted continue with the software recovery.
1:Factory reset:
Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)
https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s
2:Software recovery if the factory did not fix the issue.
How to perform a Software recovery on an ICX7150 switch
Ruckus ICX Recovery tutorial video
https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired