Acces points not working causing thermostat, ring and other devices not to work

[Mel]

Our access points went blank. Not sure when or how. There’s no lights on the one upstairs or downstairs. The main ruckus box shows green lights (none amber). Because of this, things like the downstairs thermostat, ring doorbell and other things are not working either. There’s also a black box named kevo that is not working. We tried resetting, unplugging and plugging back. Nothing seems to work. I have never touched these boxes for anyhting before and I don’t understand them. Please help…

[Imran_ruckus]

Hi @Mel 

Greetings!!!

Thank you for the response and the update.

You need to upgrade using the Switch USB Port.

Please refer to the upgrade guide (option 1 upgrade by a USB flash drive).

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Note: The USB/flash drive should be in FAT32 format, and it should be a STANDARD A USB.

Please let me know if you need help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mel]

I am getting this message after message on terminal “syncing image to flash. Do not switch over or power down the unit (65536 bytes per dot)…”

[Imran_ruckus]

Hi @Mel 

Greetings of the day!!!

Thank you for sharing the update and the information you shared.

Based on the troubleshooting done, your ICX-7150-C12P Switch ports are not working. We tried to enable them from the CLI with no luck. When tried to upgrade the Switch there is PoE fatal error which is a indication of the corrupt kernal of the Switch and a hardware issue. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mel]

I am getting this message