APs showing offline

[laharr2]

I have two APs showing offline and have tried researching the issue and unable to resolve on my own. Please help.

[Yarenis]

Hi @ laharr2

Please response to the next questions:

1:Are the access points powering up?

2:Are you able to see the SSI/WIF ID?

3:Are you able to connect,if you can, please describe.

4:Please share the status of the Access point's LED light, you can check the next guide to provide all the detail, please do not say right or left, just the name with status, for example, power light green solid.

Check the next guide for details:

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

R510 LED lights troubleshooting

https://docs.commscope.com/bundle/unleashed-200.10-troublshootingref/page/GUID-738984DA-2A47-4E71-A6...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[Yarenis]

Hi @ laharr2

We need that you remove from the ceiling the two Access Points that are not responding, and connected with a good know Ethernet cable directly to the ICX 7150 Switch, then perform a factory reset to both, now the one that is green must work as expected because it's online, the air light is normal to be off because that will work just for MESH environment, and that is not the case for Lennar houses. 

Note: do not response privately

1:Remove from the ceiling, the two not working access points

2:re-connect it back to the ICX 7150 Switch with a good know Ethernet cable.

3:Perform a factory reset to both.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? 

https://support.ruckuswireless.com/articles/000012418

4:If there is no response, please share the results.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[CEJ]

Yarenis, I have a similar issue. When I attach the AP directly to the switch, nothing happens. no power goes to it. Even when I do factory reset on both AP and Clip. I have been without internet for 3 days.

There is no power to 3 of the ports on my Ruckus clip. My two AP are showing no lights, not even when I remove them and attach to the clip directly.

I am not tech savvy enough to connect my computer to the switch. I have attempted to download putty and other things recommended but I get stuck using putty. It will not work. I tried removing the program and reinstalling but have the same problem.  Is there any way to have an IT person remotely use my computer to update the software on my Ruckus clip??

I have confirmed that the issue is not my internet provider. The ruckus clip has two green lights on now: Power & System.  Three of the ports are orange (the ones going to my APs and internet).  When I reset the switch, "System" stayed orange for 60 seconds and then lit green.  

Please advise. I am incredibly frustrated and have spent very much time trying to learn how to fix this on my own but have not been able to fix this issue.  The device just stopped working 11/17/22. I am unsure of the cause. 
Christie

[Yarenis]

Hi @CEJ 

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it. 

Note: if you have any issue during the process, you can share the screenshot or pictures.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired