CommScope RUCKUS Community Forums

Karupasu · ‎09-01-2023

Perhaps from a power outage, the APs have lost power and internet from Ruckus switch. Doorbell (ring) dead.

Imran_ruckus · ‎09-01-2023

Hi @Karupasu

Thank you for the information you shared.

I see from a previous case of yours multiple reset/reboots resolved this issue with Switch reverting back to its normal state. Could you please try the same so that I can assist you with upgrading the Switch to a new stable version to avoid this issue in the future?

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried resetting, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Karupasu · ‎09-01-2023

I tried this multiple times. The amber lights across the panel remain blinking for ever and don’t come out of that loop.

Karupasu · ‎09-01-2023

Karupasu · ‎09-01-2023

attached is after about 30 min. Still blinking. This is #13 th attempt.

Imran_ruckus · ‎09-04-2023

Hi @Karupasu

Greetings!!!

Thank you for the response and the update.

Apologies, if reset with a paper clip doesn’t work, we must proceed with software recovery of the Switch. Please unplug all the attached ethernet cables from the Switch ports and connect software recovery cables with power cord, proceed with the process.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo