Hello,
I made the suggested modifications and the issues remains. Continuing to occur ever 12 hours.
Screen grabs below and alarm log since the hard reboot of the Ruckus Switch and ISP Router.
Date/Time
Severity
Activities
2023/09/21 05:43:15
High
AP[c8:03:f5:01:80:f0] joins with uptime [129829] s and last disconnected reason [Heartbeat Loss]
2023/09/21 05:43:02
High
AP[4c:b1:cd:28:2d:30] joins with uptime [129816] s and last disconnected reason [Heartbeat Loss]
2023/09/20 17:43:20
High
AP[4c:b1:cd:28:2d:30] joins with uptime [86635] s and last disconnected reason [Heartbeat Loss]
2023/09/20 17:43:06
High
AP[c8:03:f5:01:80:f0] joins with uptime [86620] s and last disconnected reason [Heartbeat Loss]
2023/09/20 05:43:12
High
AP[4c:b1:cd:28:2d:30] joins with uptime [43427] s and last disconnected reason [Heartbeat Loss]
2023/09/20 05:43:02
High
AP[c8:03:f5:01:80:f0] joins with uptime [43417] s and last disconnected reason [Heartbeat Loss]
2023/09/19 17:43:04
High
Radio [5G] of AP[4c:b1:cd:28:2d:30] is ON
2023/09/19 17:43:04
High
Radio [2.4G] of AP[4c:b1:cd:28:2d:30] is ON
I made the requested change however now the switch’s SYSTEM light is amber and none of the AP are energized.
Hi @r_mendoza85
Thank you for the response and the information you shared.
As I can see from the pictures you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.
Please note this is a different issue which is usually happens after the power outage/power spike. And this is NOT because of the changes you made on Unleashed.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.
Please follow the below steps to fix this issue:
First, we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
- Remove power from the switch.
- Press and hold the Reset button while applying power to the switch.
- After all the system LEDs flash amber, release the Reset button.
Below is the Guide and Videos link for your reference:
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
