Hi. I received a replacement switch which was working fine for a few days. Now after a few days my AP has no lights showing and the internet connection is no longer showing. Below is the status of the switch and the status of the AP
1 ACCEPTED SOLUTION
Hi @Dylannn23
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not working, and when the Access Points are plugged they are getting power for some time and goes back offline. It's an indication of Switch PoE port issues. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi @Dylannn23
Thank you for the response and the update.
Follow the below process,
Please follow the below screenshots and enable Telnet:
Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.
Example "open terminal":
Telnet: Example
nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)
Please enter the below commands once you log in to CLI and share the output.
Note: Hit Enter to accept each command
- enable
- show version
- show flash
- show inline power
- show inline power detail
- show interface brief
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Please enter the below commands once you log in to CLI and share the output.
- enable
- show version
- show flash
- show inline power
- show inline power detail
- show interface brief
