AP no longer has lights after switch replacement

[Dylannn23]

Hi. I received a replacement switch which was working fine for a few days. Now after a few days my AP has no lights showing and the internet connection is no longer showing. Below is the status of the switch and the status of the AP

 

 

[Dylannn23]

Hello. I entered the commands. What are the next steps?

[Imran_ruckus]

Hi @Dylannn23 

Thank you for your response.

If the Access Points still do not power on, please proceed with a hard reset of the RUCKUS ICX-7150-C12P Switch as outlined in my previous message.

Please let me know if this resolves the issue.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Dylannn23 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Dylannn23]

Hello. After performing a factory reset and logging back into the switch, the issue is still not resolved. When I plugged the switch back in during the factory reset, the AP worked and the lights displayed for around half of the day, then disappeared again. Anytime I unplug the switch then plug it back in, the AP will display lights for a very limited time. The status lights on the switch are still the same

[Imran_ruckus · Accepted solution]

Hi @Dylannn23 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working, and when the Access Points are plugged they are getting power for some time and goes back offline. It's an indication of Switch PoE port issues.  This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.