7150 corrupt mount error

[mrozone]

After a power outage and a reset we are still getting the following errors

what is our next step?

[mrozone]

recommend replacing the Ethernet cable that connects the ISP router to the RUCKUS switch, as the current cable may be damaged.   -  I already did that when you asked me too previously.

. Everything is working properly on teh modem/router. I can connect any device to it and it comes online except your switch.   There appears to be something wrong the 7150 and not my equipment.

[Imran_ruckus]

Hi @mrozone 

Thank you for the response and the update.

As we have seen previously, the light status and command outputs are normal.

I would suggest factory resetting the RUCKUS ICX-7150-C12P Switch and RUCKUS Access Points using a paper clip.

Please refer to the below RUCKUS Lennar Knowledge Base self-help articles for the process:

Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know about the output after the process.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mrozone]

i have reset the 7150 and it is still not working with the modem/router.  Though If I take the same cable and plug it into a different switch, it works.  Is it possible to get a RMA ?

[Imran_ruckus]

Hi @mrozone 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P switch is not functioning as expected with the RUCKUS APs, as they are not receiving IP addresses. You have confirmed that the APs are working correctly with another switch.

Given these findings, it is recommended that this switch be processed for RMA (Return Merchandise Authorization), essentially meaning it should be replaced.

To initiate the unit replacement, please feel free to contact us via CHAT only. When prompted, kindly provide the Serial Number of the unit along with the link to this post (URL), and paste it into the chat to start the process.

Please follow the steps as shown in the example below:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mrozone]

i was able to swap out to the new one and everything is working. But I did not get a return slip.