Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

[Kb555]

The lights for the 2.4 and 5 GHz bands on my ruckus 510 are not illuminated. The power light and the CTL light are green. We recently lost power and the ruckus 510 has not operated properly since. How do I correct this issue?

[Imran_ruckus]

Hi @Kb555 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that the Internet via your RUCKUS devices is not working since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please unplug and plug the Access Points (AP) ethernet cables into any of the other 1 in-12 Switch ports (Refer to the highlighted screenshot below) and check if they get back to a working state?

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kb555]

I moved the cable to another of 12 RJ45 jacks. The ruckus 510 behaved the same. It went through its boot up process and where the power light is red and ultimately the power light turned green along with the CTL light. The Jack back on the switch has a green light that also comes on. We do see that the Network recover.me appears after the boot up. But, we are unable to sign into that as we don't know what the password is. We have entered ruckus-XXXXXX with various passwords that we thought might be it for XXXXXX. But with no luck. Thanks so much for your help! Please let me know if you have some other steps to try.

[Imran_ruckus]

Hi @Kb555 

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Kb555 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community