192.168.0.2 is not alive and Switch in boot mode after power outage

[sonia3187]

Hi,

My power flickered and since then the Switch - ICX 7150 hasn't started. The amber light is on and when I attempt recovery by following the steps suggested in this post - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re..., I am getting the error as shown in the screenshot below - 

I am using both an Ethernet cable (with RJ45 connectors on both ends) and a USB to Type-C cable, as outlined in steps 2 and 3 of the provided guide. 

My windows firewall is also turned off and I restarted my computer multiple times as well.

Please assist. Thanks!

[Imran_ruckus · Accepted solution]

Hi @sonia3187 ,

I hope this message finds you well.

Thank you for your prompt response and for providing the update.

Upon reviewing one of the images you shared, I noticed that the Ethernet cable on the RUCKUS ICX-7150-C12P switch is currently connected to the incorrect port. It should be plugged into the designated port, as highlighted in the screenshot below. For your reference, please follow steps 2 and 3 outlined in the guide linked previously.

Once the correction is made, I kindly ask that you close the PuTTY session and restart the process. Please then initiate the software recovery process starting from the setenv IP configuration step.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @sonia3187 

I hope this message finds you well.

Thank you for your prompt response and the information provided. 

Based on the status of the lights and the cable connections to the RUCKUS ICX-7150-C12P Switch, everything appears to be in normal working order.

At this stage, we recommend performing a factory reset on the Access Points and reconfiguring them with a new Wi-Fi network/SSID. For your convenience, please refer to the following RUCKUS Lennar Knowledge Base article, which outlines the steps for the factory reset process:
Factory Reset Process for RUCKUS R510 Access Points

Should you require any assistance during this process, please do not hesitate to reach out. We are here to support you.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[sonia3187]

Hello,

Thank you for your prompt response. I didn’t realize I was connecting to the incorrect port, but once I changed the port as you suggested, I was able to successfully reset the switch, and it started broadcasting the WiFi signal as well.

However, I’ve encountered a new issue. While the internet connectivity works perfectly on the laptop I used to reset the switch, no other devices can connect to the internet via the Ruckus WiFi network. The WiFi speed on the laptop is excellent, but the other devices are unable to access the internet.

Could you please advise on what might be causing this issue and how to resolve it?

Thank you for your assistance!

[Imran_ruckus]

Hi @sonia3187 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

To better assist you, could you please provide the following information:

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @sonia3187 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[sonia3187]

Hello,

My apologies for a delayed response. Here is the picture of the switch panel. The black LAN cable is connected to my ISP router.

Thank you for your assistance.

 

[Imran_ruckus · Accepted solution]

Hi @sonia3187 

I hope this message finds you well.

Thank you for your prompt response and the information provided. 

Based on the status of the lights and the cable connections to the RUCKUS ICX-7150-C12P Switch, everything appears to be in normal working order.

At this stage, we recommend performing a factory reset on the Access Points and reconfiguring them with a new Wi-Fi network/SSID. For your convenience, please refer to the following RUCKUS Lennar Knowledge Base article, which outlines the steps for the factory reset process:
Factory Reset Process for RUCKUS R510 Access Points

Should you require any assistance during this process, please do not hesitate to reach out. We are here to support you.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community