Why is this like this and why would I want to enable (or fix) this?
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It seems ssh is not enabled on the switch. Please try enabling ssh on the switch using cli.
Contact us via chat, comment that you already have a post that we have approved the RMA for you, copy the link from this post and paste it into the chat to initiate the unit replacement.
Zairah JaveedSr Technical Support Engineer | L2 TAC Wiredsupport.ruckuswireless.com/contact-us
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How do I enable SSH?
Please follow below doc to enable ssh:
Where do I input these commands?