I scoured these forums after learning that there was no longer email/phone support for Lennar Ruckus customers.
After doing some learning, below is the steps I've taken to try to address the issue.
As I was on SPS08080d.bin, I followed the guide to update to SPS08080f.bin and subsequently the latest version SPS08095kufi.bin.
I also enabled the web portal so I could log in there for additional options to access.
There wasn't any sort of power outage recently
Issue: I still see the switch as disconnected when connecting to Unleashed / main access point.
upgrade guide - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...
set up web portal access
reset super user password
need access to switch
need USB to USB C connection
need putty on Serial
find the correct COM# by going into device manager and plugging in device
cycle through the options on the switch to USB
power cycle the switch and when it says 'press b to interrupt boot' - press 'b'
when the prompt comes up, enter 'no password'
then boot via 'boot'
To set super user password
once connected in putty in Telnet / SSH / Serial
enable super user by typing 'enable'
configure terminal 'conf t'
'enable super-user-password [ password ]'
'write memory' to save
I performed a factory reset following this guide and the switch automatically connected
Ack and Noted. Thank you for posting the steps that you tried from your end to fix the issue. Your inputs in regards to resolving the problem will certainly help a user who is in same situation.
Thanks again for the helpful inputs.
My intermittent switch / AP restarts have also stopped. The good ol restart (after firmware upgrade) did the trick