CX 7250-48P switch POE problem

[ye_zey]

Dear All,

Hope all find in good health.

One of my ICX 7250-48P switch is equipped with VOIP phone , POE is working great and stability . 

Last 2 week ago Switch POE function is suddenly stop but all config and switch function is working as usual. i try to reload switch and inline power disable /enable but didn't work . 

My question is ,

1- It Hardware error or software error . can we fix it ?

2- Why is this happening and how to check it . 

3- Can i clear the config and use it on other functions that no need require POE (Data Switch)

4- How to clear the config as factory default .

Thanks , 

YZY

[ye_zey]

Hi @hashim_bharoocha ,

Please see below running config output . currently those switch have no device equip . 

#Show Inline Power Detail

Power Supply Data On unit 1:
++++++++++++++++++
Power Supply Data:
++++++++++++++++++
Power Supply #1:
 Max Curr:   13.7 Amps
 Voltage:    54.0 Volts
 Capacity:   740 Watts
 PoePower:   740 Watts
power supply 2 is not present 
power supply 3 is not present 
POE Details Info. On Unit 1 : 
General PoE Data:
+++++++++++++++++                                          
Firmware
Version
----------------
01.8.8 Build 001
Hardware
Version
----------------
V2R2
Cumulative Port State Data:
+++++++++++++++++++++++++++
#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
-------------------------------------------------------------------------
23        25         0        48        0            23         0        
 Cumulative Port Power Data:
+++++++++++++++++++++++++++
#Ports  #Ports  #Ports        Power       Power
Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation
-----------------------------------------------
0       0       23          0.000 W     0.000 W

#Show inline power detail debug-info

sh inline power detail debug-info 

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
 Max Curr:   13.7 Amps
 Voltage:    54.0 Volts
 Capacity:   740 Watts
 PoePower:   740 Watts
power supply 2 is not present 
power supply 3 is not present 

POE Details Info. On Unit 1 : 

General PoE Data:
+++++++++++++++++                                                 

Firmware
Version
----------------
01.8.8 Build 001

Hardware
Version
----------------
V2R2

Note: Number of PoE Devices:6. This number of LSBs should be zero 
   in devFaultMap, devTempOff,devTempAlarm

First System Status:
  cpuStatus1 (fwDnldReq:0, errController:0), cpuStatus2(errMemory:0), 
  factoryDefault:0, genInternalErr:0, privateLabel:0, userByte:f3, 
  devFaultMap:c0, devTempOff: 0, devTempAlarm: 0, intReg:f0cc
Latest System Status:
  cpuStatus1 (fwDnldReq:0, errController:0), cpuStatus2(errMemory:0), 
  factoryDefault:0, genInternalErr:0, privateLabel:0, userByte:0, 
  devFaultMap:0, devTempOff: 0, devTempAlarm: 0, intReg:f0cc
                                                                  
Device HW version          : 0:V2R2  1:V2R2  2:V2R2  3:V2R2  4:V2R2  5:V2R2  
Device Temperature(deg-C)  : 0:40    1:40    2:42    3:40    4:38    5:37    
Device VOP Test Status     : 0:0     1:0     2:0     3:0     4:0     5:0     

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
-------------------------------------------------------------------------
23        25         0        48        0            23         0        

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power
Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation
-----------------------------------------------
0       0       23          0.000 W     0.000 W

#Show Chassis

sh chassis 
The stack unit 1 chassis info: 
Power supply 1 (AC - PoE) present, status ok
Power supply 2 not present
Power supply 3 not present
Fan 1 ok, speed (auto): [[1]]<->2
Fan 2 ok, speed (auto): [[1]]<->2
Fan 3 ok, speed (auto): [[1]]<->2
Fan controlled temperature: 
 Rule 1/2 (MGMT THERMAL PLANE): 59.0 deg-C
 Rule 2/2 (PoE THERMAL PLANE): 18.5 deg-C
Fan speed switching temperature thresholds:
 Rule 1/2 (MGMT THERMAL PLANE):
  Speed 1: NM<-----> 95       deg-C
  Speed 2:        85<----->105 deg-C (shutdown)
 Rule 2/2 (PoE THERMAL PLANE):
  Speed 1: NM<-----> 41       deg-C
  Speed 2:        34<----->105 deg-C (shutdown)
Fan 1 Air Flow Direction:  Front to Back 
Fan 2 Air Flow Direction:  Front to Back                          
Fan 3 Air Flow Direction:  Front to Back 
Slot 1 Current Temperature: 59.5 deg-C (Sensor 1), 18.5 deg-C (Sensor 2)
Slot 2 Current Temperature: NA
 Warning level.......: 100.0 deg-C
 Shutdown level......: 105.0 deg-C
Boot Prom MAC : 78a6.e108.5278
Management MAC: 78a6.e108.5278

#Show Version

Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
    UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
      (24723488 bytes) from Primary 
        SW: Version 08.0.61aT211 
      Compressed Boot-Monitor Image size = 786944, Version:10.1.10T215 (spz10110)
       Compiled on Sun Jun 25 15:56:29 2017

  HW: Stackable ICX7250-48-HPOE
==========================================================================
UNIT 1: SL 1: ICX7250-48P POE 48-port Management Module
      Serial  #:DUK3829N05L
      License: BASE_SOFT_PACKAGE   (LID: fwmINHOpFKn)
      P-ASIC  0: type B344, rev 01  Chip BCM56344_A0
==========================================================================
UNIT 1: SL 2: ICX7250-SFP-Plus 8-port 80G Module
==========================================================================
 1000 MHz ARM processor ARMv7 88 MHz bus
 8192 KB boot flash memory
 2048 MB code flash memory
 2048 MB DRAM
STACKID 1  system uptime is 17 hour(s) 48 minute(s) 6 second(s) 
The system started at 03:27:13 GMT+06:30 Thu Jul 08 2021

The system : started=warm start   reloaded=by "reload" 

[hashim_bharooc1 · Accepted solution]

HI ye_zey,

The power supply is good:

Power supply 1 (AC - PoE) present, status ok

The POE Hardware looks good as well:

Device HW version          : 0:V2R2  1:V2R2  2:V2R2  3:V2R2  4:V2R2  5:V2R2  

The POE firmware for 8061 code is good as well:

Firmware
Version
----------------
01.8.8 Build 001

I think we will need further debug via  a TAC case.

Please open a TAC case at link below:

https://support.ruckuswireless.com/contact-us

Hope this helps.

Thanks

Hashim

[ye_zey]

@hashim_bharoocha 

Thanks you for your comment . i will open the case . 

[hashim_bharooc1]

Hi Ye_zey,

You are most welcome!!!

Thanks

Hashim