vSZ - HS with R610 | Connection Status: Disconnect

[divis_o_de_rede]

Hello,

My scenario has a vSZ High Scale running 350 APs R610. In addition I have some spare R610 APs (never used). When plugged into network the spare APs found the controller, however they are unable to get firmware or configuration. May someone suggest any directions in order to fix this issue?

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System Info

Controller Version: 3.6.1.0.227

Control Plane Software Version: 3.6.1.0.164

AP Firmware Version: 3.6.1.0.354

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ruckus# show ap 34:fa:9f:29:fc:40
General Information
----------------------------------------------------------------
AP MAC Address : 34:FA:9F:29:FC:40
AP Name : SM5S-5S205-PT50
Description : 728760
Serial Number : 461749000496
Location : N/A
GPS Coordinates :
Firmware Version : 104.1.0.0.298
IP Address : 10.3.51.208
IP Type : IPV4_IPV6
IPv6 Address : fc00::1
IPv6 Type : null
External IP Address : 10.3.51.208:56903
Model : R610
Mesh Role (Hops) : Disabled
Power Source :
Management VLAN : 0

Status Summary
----------------------------------------------------------------
Connection Status : Disconnect
Uptime : N/A
Configuration Status : New Configuration
Certificate Status : Update Pending
Management Domain : Administration Domain
AP Zone : SM
AP Group : 5S
Control Plane : cpruckus
Associated Clients : 0
Critical AP : No
LBS Status : Disabled

[Vineet_nejwala]

Hi @divis_o_de_rede 

Can you log into one of the AP CLI and execute "set scg syslog 0xFFF8" and provide below output :

get scg

get syslog log

Best Regards

Vineet

[divis_o_de_rede]

rkscli: set scg syslog 0xFFF8
OK

rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
AP is not registered in SCG.
State: DISCONNECTED
SCI is disabled.
Server List: XXX.XXX.XXX.XXX
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat|mesh status|status intervals: 300|30|300|900
SCG gwloss|serverloss timeouts: 1800|7200
-----------------------------
OK

Sep 20 17:20:32 RuckusAP daemon.info wsgclient[1848]: getWSGServerUrl:271 Sorted server list(XXX.XXX.XXX.XXX)
Sep 20 17:20:32 RuckusAP daemon.err wsgclient[1848]: crSocketConn:56 errno:103/Software caused connection abort
Sep 20 17:20:32 RuckusAP daemon.err wsgclient[1848]: crSocketInit:243 crSocketConn failed ret = 124
Sep 20 17:20:32 RuckusAP daemon.err wsgclient[1848]: cmrInit:138 Call 'crDefSocketInit()' failed, ip:XXX.XXX.XXX.XXX port:443, ret:124/CR initial socket failed
Sep 20 17:20:32 RuckusAP daemon.err wsgclient[1848]: communicatorInit:364 Init connection failed, ret:124, connectRetry:386
Sep 20 17:20:32 RuckusAP daemon.err wsgclient[1848]: registration:599 Failed to init socket! ret:124 url:https://XXX.XXX.XXX.XXX/wsg/ap
Sep 20 17:20:37 RuckusAP daemon.info hub_registrar: OCSP: 'Good' via ocsp-check - querying registrar @ ap-registrar.ruckuswireless.com
Sep 20 17:20:37 RuckusAP daemon.info wsgclient[1848]: getWSGServerList:375 Server list(XXX.XXX.XXX.XXX) from SCG.
Sep 20 17:20:37 RuckusAP daemon.info wsgclient[1848]: getWSGServerUrl:271 Sorted server list(XXX.XXX.XXX.XXX)
Sep 20 17:20:37 RuckusAP daemon.err wsgclient[1848]: crSocketConn:56 errno:103/Software caused connection abort
Sep 20 17:20:37 RuckusAP daemon.err wsgclient[1848]: crSocketInit:243 crSocketConn failed ret = 124
Sep 20 17:20:37 RuckusAP daemon.err wsgclient[1848]: cmrInit:138 Call 'crDefSocketInit()' failed, ip:XXX.XXX.XXX.XXX port:443, ret:124/CR initial socket failed
Sep 20 17:20:37 RuckusAP daemon.err wsgclient[1848]: communicatorInit:364 Init connection failed, ret:124, connectRetry:387
Sep 20 17:20:37 RuckusAP daemon.err wsgclient[1848]: registration:599 Failed to init socket! ret:124 url:https://XXX.XXX.XXX.XXX/wsg/ap
Sep 20 17:20:38 RuckusAP user.notice hub_registrar: query result - ''
Sep 20 17:20:42 RuckusAP daemon.info wsgclient[1848]: getWSGServerList:375 Server list(XXX.XXX.XXX.XXX) from SCG.
Sep 20 17:20:42 RuckusAP daemon.info wsgclient[1848]: getWSGServerUrl:271 Sorted server list(XXX.XXX.XXX.XXX)
Sep 20 17:20:42 RuckusAP daemon.err wsgclient[1848]: crSocketConn:56 errno:103/Software caused connection abort
Sep 20 17:20:42 RuckusAP daemon.err wsgclient[1848]: crSocketInit:243 crSocketConn failed ret = 124
Sep 20 17:20:42 RuckusAP daemon.err wsgclient[1848]: cmrInit:138 Call 'crDefSocketInit()' failed, ip:XXX.XXX.XXX.XXX port:443, ret:124/CR initial socket failed

[Vineet_nejwala]

What is the existing code on these APs ? The error states "crSocketConn:56 errno:103/Software caused connection abort" so doubting something on AP software. Can you upload below standalone code on one AP if the R610 is on an older code ? Also once check the license count too for AP support just as additional basic check.

https://support.ruckuswireless.com/software/1101-zoneflex-r610-indoor-ap-104-1-0-0-298-ga-software-r...

Best Regards

Vineet

[divis_o_de_rede]

APs are already with this code version. There are 443 licenses, 356 used.

I also noticed controller isn't listening on port that APs are trying to connect:

Sep 20 17:20:32 RuckusAP daemon.err wsgclient[1848]: cmrInit:138 Call 'crDefSocketInit()' failed, ip:XXX.XXX.XXX.XXX port:443, ret:124/CR initial socket failed

I can't reach it directly either:

# nc -v XXX.XXX.XXX.XXX 443
nc: connect to XXX.XXX.XXX.XXX port 443 (tcp) failed: Connection refused

I have updated SSL certificates some weeks ago. Just restarted de controller, the problem persist.