vSZ - HS with R610 | Connection Status: Disconnect

[divis_o_de_rede]

Hello,

My scenario has a vSZ High Scale running 350 APs R610. In addition I have some spare R610 APs (never used). When plugged into network the spare APs found the controller, however they are unable to get firmware or configuration. May someone suggest any directions in order to fix this issue?

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System Info

Controller Version: 3.6.1.0.227

Control Plane Software Version: 3.6.1.0.164

AP Firmware Version: 3.6.1.0.354

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ruckus# show ap 34:fa:9f:29:fc:40
General Information
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AP MAC Address : 34:FA:9F:29:FC:40
AP Name : SM5S-5S205-PT50
Description : 728760
Serial Number : 461749000496
Location : N/A
GPS Coordinates :
Firmware Version : 104.1.0.0.298
IP Address : 10.3.51.208
IP Type : IPV4_IPV6
IPv6 Address : fc00::1
IPv6 Type : null
External IP Address : 10.3.51.208:56903
Model : R610
Mesh Role (Hops) : Disabled
Power Source :
Management VLAN : 0

Status Summary
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Connection Status : Disconnect
Uptime : N/A
Configuration Status : New Configuration
Certificate Status : Update Pending
Management Domain : Administration Domain
AP Zone : SM
AP Group : 5S
Control Plane : cpruckus
Associated Clients : 0
Critical AP : No
LBS Status : Disabled

[Vineet_nejwala]

@divis_o_de_rede 

Can you reboot the controller once if not done yet ? Are these APs and controller on same Vlan with no firewall in between ? The curl is failing for 443 which is the first connection that AP makes to controller before forming tunnel on 22 hence we would need to isolate if any network issue, if not I would suggest to open a TAC case.

Best Regards

Vineet