Ruckus R730 - what happened to supporting their product?

[nick_s]

I just purchased a used ruckus R730 after not doing my homework only to find out it doesn't support ruckus unleasehed.  On top of that, they want me to be a premium support user to download the latest solo firmware (Solo Access Point 114.0.0.0.6565)?

What gives? I thought that Ruckus products were supposed to be well supported?  My R720 has unleashed, why not the R730 that I just paid $700 used for? Can we at least get the latest version of the far inferior Solo firmware to the public.  Obviously we have already spent money on the AP, why do we need to purchase "premium support" when you could just stand behind your products from the get go.

[nick_s]

@syamantak_omer 

Thanks for getting the link fixed.  Is there any way to request support for unleashed for the R730? I realize it's a long shot, but that would allow me to utilize my R720 and R730 with ease.

[syamantakomer]

Hi Nick,

You should be able to download the firmware now. Premium flag has been removed from this file.

Regarding Unleashed support on R730, It is not possible, because product team works with different aspects of the product, before deciding what firmware and solutions will be supporting it.

If you have just one AP, I suggest you use it in standalone mode.

[ms264556]

Hi Syamantak,

I just tried to download solo for an R650, and I see its latest Solo firmware is also premium-only.

Could you maybe go through the downloads and fix them all? It seems like there was a process change a few months ago & everything was getting unnecessarily marked as premium.

Thanks!

Tony

[syamantakomer]

@anthony_rielly​ sorry for the inconvenience!

We are already working on this internally, to make sure all standalone images are set to non-premium.

I will update you once R650 file permission is fixed.

[syamantakomer]

@anthony_rielly​ this has been fixed!

Check and let me know if you are able to download now or not.