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H550 Initial Setup from Ruckus Wireless Admin: Default Login and Password Not Working

comlaw
New Contributor
I just got 2 Ruckus H550s. They appear to be new out of the box. I can get to the Goahead Webserver for the "Ruckus Wireless Admin" interface by browsing to the IP, but the super / sp-admin login / password does not work.  The login / password is not accepted when I SSH in as well.
 
A hard reset does not seem to reset the password.

Any help would be appreciated.

2 REPLIES 2

sagar_kuber
RUCKUS Team Member

Hi,

- Are the APs running in Unleash firmware 200.x ?
- Are both APs showing same behavior?
- Are you trying to access the APs using default IP address 192.168.0.1?
- Have you tried holding factory reset button for 10-15 seconds?

Regards,
Sagar Kuber
Sr. Technical Support Engineer

Thanks, the problem was that the "soft" and "hard" reset button  labels are switched.  Everything good after a correct hard reset.

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