C110 Upgrade Firmware Greyed Out

[david_panscik]

I think I previously posed this in the wrong category.  Sorry about that.  I didn't realize initially how this forum worked.

I have a c110 that has both firmware buttons (Online Upgrade & Local Upgrade) greayed out (see screenshot).  Something perhaps went wrong in an upgrade somewhere...  Is there a way to start at the beginning with a known good starter firmware and reset to factory defaults.  Perhaps with Putty/SSH  or upgrading off of a USB thumb drive?

[David]

Hi David,

I would try to reset the AP from CLI (ssh),

set cm reset

If still not showing you can also factory reset the unit, 

set cm factory-default  

To check the status,

get cm status

Thanks.

David.

[david_panscik]

@david_saez 

Before I dive in deeper.  I ran a get cm status   The c110 says something is "off line" and something is "Ok"

Any thoughts regarding what might be "Off line", and what might be "Ok"?

ruckus(ap-mode)# get cm status
Off line
OK

[david_panscik]

@david_saez 

I did a command set cm factory-default and the device rebooted, but did not reset to factory default.  all the original settings are still active.

Going to hold off on a FTP firmware push until I have a 2nd 110 backup box on standby.

ruckus(ap-mode)# set cm factory-default
OK

[syamantakomer]

Hi David,

You can also upgrade the AP using CLI.

Use FTP or TFTP for the upgrade.