fresh setup of used ruckus system

[nitech]

I am the new homeowner in Georgetown TX 78628. and 2 Ruckus WAP - R510 series unleashed - have been installed in the house by the builder. Looks like they shared the wifi password to connect to the wifi - but its nowhere to be found. I have my new wifi password but looks like it wont work as Ruckus password is different. Can you share how do I get the password?

I have 2 serial numbers and mac numbers:
1. serial number: 962072003510 and mac number: C803F52A5180
2. serial number: 511972000858 and mac number: C803F5033250

[syamantakomer]

Hi @nitech,

Please confirm if you are a Lennar customer.

In your current situation, I think it will be best to factory reset the both APs and then reconfigure them from scratch.

Refer the below self-help post which may help you resetting the Unleashed network and regain the access.

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-reset-entire-Unleashed-network-for-r...