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after upgrade to standalone cannot enter default password

wanji
New Contributor II

hi admin....i got 1 ap R550..after upgrade from unleashed to standalone mode..i cannot enter the default password...already reset many times..but super/sp-admin cannot pass...pls helpphoto_2024-03-14_15-21-48.jpg

1 ACCEPTED SOLUTION

uncle_ben
New Contributor II

Try to use Firefox browser, and open a new private window (tab) to access the AP, it may able to input the default super/sp-admin account now. In case you have more that 1 AP, you may need to close the tab and re-open a new private window (tab) for each AP to input the username & password.

I am not sure above method can solve you issue or not, but it works for me in our case. Yeah, it doesn't make sense and I have no idea why we need to close and re-open a private window for each AP, it's supposed no cookie/cache or username/password being saved. Anyway, give it a try~

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10 REPLIES 10

Sunil_Acharya
RUCKUS Team Member

Hi @wanji 

Please use mozilla firefox browser and check if you are able to enter credentials

We would like to login to AP CLI and execute following commands and then try to login to WEBUI and verify the behavior

set https enable

set http enable 

May i know which version of standalone  is installed on R550.

 

Regards,

Sunil Acharya 

wanji
New Contributor II

i can login to cli...but cannot login to web gui...how can this happen  ya?

Sunil_Acharya
RUCKUS Team Member

Hi @wanji 

 

Have you tried to login to AP CLI and executed below commands

We would like to login to AP CLI and execute following commands and then try to login to WEBUI and verify the behavior

set https enable

set http enable 

set lighttpd disable

 

Please use mozilla browser to login to AP WEBUI

Please execute and verify the behavior on the WEBUI.


Regards,
Sunil Acharya

uncle_ben
New Contributor II

Try to use Firefox browser, and open a new private window (tab) to access the AP, it may able to input the default super/sp-admin account now. In case you have more that 1 AP, you may need to close the tab and re-open a new private window (tab) for each AP to input the username & password.

I am not sure above method can solve you issue or not, but it works for me in our case. Yeah, it doesn't make sense and I have no idea why we need to close and re-open a private window for each AP, it's supposed no cookie/cache or username/password being saved. Anyway, give it a try~

wanji
New Contributor II

thnks for the reply...now i can enter the web base use super/sp-admin....really appreciate it...