Ruckus APP says: You are not connected to Uleashed network. Go to settings?

[koen_streefkerk]

I recently configured and installed an unleashed network with 5 R320 ap's at my clients place. Everything worked perfecty. The Ruckus iPhone and iPad app worked fine also.
Today I had to reboot the PoE switch. All AP's were turned of and turned on again. But after that, if I try to open the app on my iPhone or iPad, it says "You are not connected to Uleashed network. Go to settings?" 
The wifi works just fine though. Internet connection and speed is ok. I just can't connect with the Ruckus app anymore. Also the CTL led on the ap that was configured as master is off. I didn't check the other four ap's jet though.  

[technologyconc]

THIS TOTALLY WORKED!  THANK YOU ITS BEEN MAKING ME CRAZY

[sanjay_kumar]

Hi @technologyconc 

We have a fix implemented to resolve the iOS DNS issue. Please follow the below article for complete information and steps.

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Un...

[sergiosoto78]

I have the same issue. I tried the IP address and still no luck 

[chris_nicholson]

Personally... I find the app to be too dumbed down, and just avoid using it.

[Erez_Kataby]

Well, it has been three years since the last note here, but was there any solution found?