vSZ webUI unavailable (rel 3.4.2)

[rick_macchio]

I tried installing a single controller running 3.4.2 via .ova and the setup went smoothly until I got to the point where I tried connecting on port 8443. The controller is reachable via SSH and otherwise appears to be fine. I've noticed that I can't seem to turn on the web service but there are not errors explaining why.

Welcome to the Ruckus Virtual SmartZone - Essentials Command Line Interface
Version: 3.4.2.0.152

new-host-3> en
Password: *********

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# service start
Please note that this command will cause current SSH connection closed for SSH restart. Do you want to start all services (or input 'no' to cancel)? [yes/no] yes
Starting all services...
Process had been started before and running...
System already startup, skip startup process...
Successful operation

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# show mem
MemTotal: 15432828 kB
MemFree: 192352 kB
Buffers: 9196 kB
Cached: 259852 kB
SwapCached: 0 kB

I haven't plugged in any APs yet. Just wanted to get this part running first. Any help would be appreciated.

[Anusha_Vemula]

Hi Rafael,

This message ''fail to upload reason: general error", looks like a known issue.
Can you please open a ticket with Ruckus Support to assist you further on this.

- Anusha

[caochi_duong]

I have to wait in 45 minutes and then all services are online: 
  No.   Application Name         Health Status    Log Level    # of Logs
   ----- ------------------------ ---------------- ------------ ----------
   1     AP Diagnostic Informati                                0
         on
   2     API                      Online           WARN         1
   3     CNR                      Online           WARN         1
   4     CaptivePortal            Online           WARN         4
   5     Cassandra                Online                        4
   6     Configurer               Online           WARN         4
   7     Core                     Online           WARN         8
   8     DBlade                                                 3
   9     Diagnostics                                            0
   10    EAut                     Online           WARN         2
   11    ElasticSearch            Online                        4
   12    LogMgr                   Online           WARN         2
   13    MdProxy                  Online           WARN         1
   14    MemProxy                 Online           WARN         1
   15    Memcached                Online                        1
   16    Mosquitto                Online                        1
   17    MsgDist                  Online           WARN         1
   18    NC                       Online           WARN         2
   19    NginX                    Online                        3
   20    Observer                 Online           WARN         1
   21    OnlineSignup             Online           WARN         1
   22    RadiusProxy              Online           WARN         1
   23    SCIAgent                 Online           WARN         2
   24    SNMP                     Online           WARN         1
   25    SessMgr                  Online           WARN         1
   26    SubscriberManagement     Online           WARN         2
   27    SubscriberPortal         Online           WARN         1
   28    System                                                 7
   29    Web                      Online           WARN         3