vSZ webUI unavailable (rel 3.4.2)

[rick_macchio]

I tried installing a single controller running 3.4.2 via .ova and the setup went smoothly until I got to the point where I tried connecting on port 8443. The controller is reachable via SSH and otherwise appears to be fine. I've noticed that I can't seem to turn on the web service but there are not errors explaining why.

Welcome to the Ruckus Virtual SmartZone - Essentials Command Line Interface
Version: 3.4.2.0.152

new-host-3> en
Password: *********

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# service start
Please note that this command will cause current SSH connection closed for SSH restart. Do you want to start all services (or input 'no' to cancel)? [yes/no] yes
Starting all services...
Process had been started before and running...
System already startup, skip startup process...
Successful operation

new-host-3# show service
No. Application Name Health Status Log Level # of Logs
----- ------------------------ ---------------- ------------ ----------
1 API Offline 0
2 CNR Online 1
3 CaptivePortal Online 6
4 Cassandra Offline 4
5 Configurer Online 6
6 Core Offline 6
7 EAut Online 2
8 ElasticSearch Online 4
9 LogMgr Online 2
10 MdProxy Online 1
11 MemProxy Online 1
12 Memcached Online 1
13 Mosquitto Online 1
14 MsgDist Online 1
15 NC Online 1
16 NginX Online 3
17 Observer Online 1
18 OnlineSignup Offline 1
19 RadiusProxy Offline 0
20 SCIAgent Online 2
21 SNMP Online 1
22 SessMgr Online 1
23 SubscriberManagement Offline 2
24 SubscriberPortal Offline 2
25 Web Offline 4

new-host-3# show mem
MemTotal: 15432828 kB
MemFree: 192352 kB
Buffers: 9196 kB
Cached: 259852 kB
SwapCached: 0 kB

I haven't plugged in any APs yet. Just wanted to get this part running first. Any help would be appreciated.

[Anusha_Vemula]

Hi Tien,

I believe you are talking about the AP flagged status. Please share a screenshot to assist you better.

- Anusha

[tien_phan_anotw]

Sure, that's `Flagged` at Controller. 

[tien_phan_anotw]

Hi Anusha,

How long does vSZ-E take to start all services? (In case vSZ-E reset/ reboot).
Thank you.

[Anusha_Vemula]

Hi Tien,

Please check the threshold values configured for the cluster status and increase the resources if required.



If you reboot the controller, it takes 30 to 45 minutes to restart all the service depending up on the configuration done on the controller.

- Anusha

[rafael_rocha_i5]

Anusha, I a have a controller SZ-100 in version 3.6.2.0.0.222( the recommend firmware) and after a normal reboot all services is now offline and not going up.

I am facing this issue in every version that I enable in the setup the dual ipv4/ipv6 option, at least in this version We were able to have it working after setup but after tried to upgrade to any firmware 5+ and always getting ''fail to upload reason: general error" We decide to try a reboot.  But unfortunately the the services problem is happening again. What is the catch ? This is already a new controller, because original one we open a RMA to see if it was a problem with the HD...