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upload image failed. Reason : unsupported version getting the message while trying to upgrade my software version from 3.0.4.0.663 to 3.2.1

kgosi_therego
New Contributor II
i am failing to upgrade our smartzone 100 to the latest version we recently bought it but cannot upgrade it
4 REPLIES 4

michael_brado
Esteemed Contributor II
Hello Kgosi,
    When planning an upgrade, start at the version you want to end up on, and review the
Release Notes, ie. 3.2.1.0.163 (GA).

https://support.ruckuswireless.com/documents/939-smartzone-3-2-1-0-163-mr-release-notes

     Page 21-21 has Upgrade Path, and says you can upgrade from 3.0.4.0.667 (MR4). 
But we did not publish/post a build .663 which you are inquiring about.  Where did you
get the firmware running on your SCG(?).

kgosi_therego
New Contributor II
sorry typo it 667 not 663 can i directly upgrade to 3.2.1

martin_martin
Valued Contributor
Hi Kgosi,
can you give the file name you have, as SCG and SZ have different files.
for SZ100 it should start with scge and end with .ximg
regards
martin

kgosi_therego
New Contributor II
scge-installer_3.2.1.0.163.ximg that is the file name