upload image failed. Reason : unsupported version getting the message while trying to upgrade my software version from 3.0.4.0.663 to 3.2.1

[kgosi_therego]

i am failing to upgrade our smartzone 100 to the latest version we recently bought it but cannot upgrade it

[michael_brado]

Hello Kgosi,
    When planning an upgrade, start at the version you want to end up on, and review the
Release Notes, ie. 3.2.1.0.163 (GA).

https://support.ruckuswireless.com/documents/939-smartzone-3-2-1-0-163-mr-release-notes

     Page 21-21 has Upgrade Path, and says you can upgrade from 3.0.4.0.667 (MR4). 
But we did not publish/post a build .663 which you are inquiring about.  Where did you
get the firmware running on your SCG(?).

[kgosi_therego]

sorry typo it 667 not 663 can i directly upgrade to 3.2.1

[martin_martin]

Hi Kgosi,
can you give the file name you have, as SCG and SZ have different files.
for SZ100 it should start with scge and end with .ximg
regards
martin

[kgosi_therego]

scge-installer_3.2.1.0.163.ximg that is the file name