group dpsk - unable to connect the first 5-10 times then it just works

[scott_harpster]

Im on 5.2.1.0.515 virtual smartzone, i have a group dpsk and i help another entity with theirs and they are showing the same issue.

I have a s9+ android phone i put on a group dpsk to put me on a specific vlan. If i attempt to connect, no logs on the troubleshooting client, my phone shows no connectivity even though it has an ip for the right vlan. So i will disconnect, retry. Takes about 5 times or so before it goes through. This happens with the same version but ipads and apple macbooks. Once it works, i can disconnect and reconnect no problem. My other ssids work flawlessly. There really arne't any difference other then its using an internal group dpsk.

Anyone run into this? I know im on the most recent version.

[syamantakomer]

Hi Scott,

Are you creating internal DPSK on vSZ and using it right away? I just want to make sure that you are giving some time to vSZ to propagate the changes.

Try NOT to modify the VLAN on the DPSK and check if you still see the issue.

If issue is reproducible at will, please open a support case with all the details from the below link and they will check it.

https://support.ruckuswireless.com/cases/new

Regards,
Syamantak Omer