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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Virtual smartzone error

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sogalli
New Contributor III

‎11-09-2022 01:42 AM - edited ‎11-09-2022 01:44 AM

Hi

Our client is running Virtual smartzone on the cloud. we are getting this error below

"Cant find zone configuration for UUID" what could be the problem.
vSZ.JPG

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Phiravin
New Contributor III

‎11-09-2022 02:13 AM

Hi @sogalli 

It is best to create a technical support case for further assistance.

https://support.ruckuswireless.com/case_management

Regards,

Phiravin

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Phiravin
New Contributor III

‎11-09-2022 01:54 AM

Hi @sogalli 

This could happen if concurrent configuration changes are done due to which the configuration for that zone gets corrupted.

May I know the firmware version of your vSZ?

 

Regards,

Phiravin

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sogalli
New Contributor III
In response to Phiravin

‎11-09-2022 02:07 AM

Current firmware is 5.2.2

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Phiravin
New Contributor III

‎11-09-2022 02:13 AM

Hi @sogalli 

It is best to create a technical support case for further assistance.

https://support.ruckuswireless.com/case_management

Regards,

Phiravin

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