10-25-2021 02:04 AM
Trying to upgrade my SmartZone100. Current version 188.8.131.52.250, AP Firmware version 184.108.40.206.759. Trying to install version 5 (file scge-installer_220.127.116.11.317.ximg) and got the following error: The system cannot be upgraded, because the following zone(s) will be unsupported: v18.104.22.168.419 * 1. If I try version 22.214.171.124.675, I get: Uploaded image failed. Reason: unsuported version.
I can't see any versions between 3.6 and 5.
Any help is apprecaited.
10-25-2021 02:09 AM
As per the error you have an AP Zone running on version 3.5 which is not supported on 5.2 code. Please isolate this AP zone and update it to 3.6 and the controller upgrade to 5.2.2 would be success.
10-25-2021 02:13 AM
Thank you for your reply but it is already on version 126.96.36.199.250. That is why I am a bit confused.
10-25-2021 02:26 AM
In v/SZ once you update the controller you need to update the AP zone manually. So I am assuming when you did the upgrade from 3.5 to 3.6 to the controller you did not upgrade all or few zone to 3.6.
Please validate AP zone firmware by GUI of controller---> Access Point---> Select the AP Zone--->Edit.
10-25-2021 02:18 AM
You need to look at the Zones on the SmartZone, not the system information. For example my lab SZ100 is on version 6.0 but the Zone Sam Evans is still using 5.2.2 FW.