SZ 144 v 6.1.2

[Elnoor]

Hi,

We have a Sz144 with firmware  version  6.1.2  that not showing  any  AP.

Our AP's are R350 and R650.

[ja1195]

Hi Elnoor,

Thank you for writing to us. I can understand from your statement that APs(R350 & R650) are disconnected from the controller .(please correct me if I am wrong)

Please share me the following details to better understand the issue:

- When you encountered this issue, is this was working fine or you are deploying a new AP?
- Are you able to ping the controller from the AP?
- TCP 22 and TCP 443 is open?
- Total number of AP connected to the controller?
- How many APs are affected?
- Are those APs showing as offline/ there are no entries on AP page?

Please share me the following output from the AP:
- get scg
- get version
- get rpki-cert issuer

Please let us know if there is anything you want to add for my understanding on this issue.

Warm Regards,
Jatin Arora | Technical Consultant Engineer
RUCKUS Networks!
Purpose-driven enterprise networks

[Elnoor]

hi,Jatin Arora.

1-When you encountered this issue, is this was working fine or you are deploying a new AP?

• deploying a new AP (QTY=42 AP)2-Are you able to ping the controller from the AP ?
• Yes

[ja1195]

Thank you for the information, I would request you to verify the license count on the controller(should be enough to support 42 APs)

If DHCP opt 43 is not enabled, please access the AP CLI and manually assign controller IP on the AP:
- set scg ip <ip-addr>

If they are not joining with this, please share me the following output from the AP CLI:
- get scg
- get version
- get rpki-cert issuer

Note: AP will reboot again after joining the controller (when joining first time for downloading the Image)

[Elnoor]

Copyright(C) 2021 Ruckus Wireless, Inc. All Rights Reserved.

** Ruckus R350 Multimedia Hotzone Wireless AP: 372373009090

rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
State: DISC_REQ_STATE
Server List: Not found
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable
-----------------------------
OK
rkscli: get ver
Commands starting with 'get ver' :
get version : get version
-- Show software version

rkscli: get version
Ruckus R350 Multimedia Hotzone Wireless AP
Version: 116.0.0.0.1655
OK
rkscli: get rpkSorry, no match to get rpk found

rkscli: get rpkiSorry, no match to get rpki found

rkscli: get rpki-Sorry, no match to get rpki- found

rkscli: get rpki-cert issuer
Issuer: RuckusPKI-DeviceSubCA-1
OK
rkscli: