SZ100 running Controller Version 188.8.131.52.515 New, never used R650 on software version 184.108.40.206.1294
Multiple R650s fail to join or even be seen by the SZ100 controllers. Even after putting in the controller IP addresses directly on the AP, it still fails to join, see, or be seen by the SZ100s. No mention in logs anywhere. Factory reset APs with no change. No idea where to go from here. Google has nothing. No previous versions of software for the R650 to try, that I can see other than unleashed, which we don't want.
Will be putting in a support ticket but figured I would ask here just in case someone has/had the same issue.
Did that. Waiting for it to show up on the GUI. Doubt that is it as I think we figured out that the cause is from still using AP Firmware 220.127.116.11.373. Haven't had time after upgrading the SZ100 to update APs as we only upgraded to 5.2 to connect in a switch. Made a separate zone with the 5.2 AP Firmware and it joined in just fine. Looked but didn't see anywhere that mentioned AP Firmware comparability.