New AP not showing in ZD3000

[stanley_hotel]

I have added new H500 AP with static IP configured. its not detecting in ZD3000, however i can ping the the AP through network connectivity in toolbox. 

[sanjay_kumar]

Hi @stanley_hotel 
Is this output from the AP which is not connecting to the ZD?
Looks like it is connected and in RUN state.

[stanley_hotel]

@sanjay_kumar . Issue was fixed, there was an IP conflict in the AP. after fixed the IP conflict issue, I was able to connect the new AP by issuing the set director IP 10.207.86.128 from AP CLI.

tks, for your support.

by the way we have purchased a Ruckus VA for 120 AP and already installed the VA in Hyper-V. is there a way that we can get the Ruckus support to configure the this. 

[sanjay_kumar]

Hi @stanley_hotel 

Glad to hear that the issue is resolved.

Are you talking about the Ruckus RA or Ruckus VA?
It is better to open a support case so that we can assist you and address all the queries.

[stanley_hotel]

@sanjay_kumar 

Its a Ruckus VA. I have not activated the license yet. Is there a way that we can check how many AP licenses enabled in the given Key before activating.

[sanjay_kumar]

Hi @stanley_hotel 
You can contact our Welcome center team from the below link and share your Entitlement key so that they can help you on this.

https://support.ruckuswireless.com/contact-us