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Can I cancel the session timeout


hi  everyone

     • Session Timeout: Sets a time limit (in minutes) after which users will be disconnected from the hotspot service and required to log in again.
      Can I cancel the session timeout?
       If I reach the time limit for wireless access during a video conference, my video conference will be disconnected, so I want to close the session timeout


Thank you very much for your guidance

View solution in original post


The behavior is same on these versions.

Thank you very much for your guidance

Hi @cangqingse 
Thank you, we are glad to hear that the information provided was helpful.
Please mark my answer as solution so that other can check if needed.


This doesn't seem accurate for my version:

Virtual SmartZone High Scale

Session timeout: 120 minutes.

A user accesses the Wi-Fi at 1:00 PM and enters the voucher (guest access password).

The user leaves at 1:05 PM and returns at 2:00 PM.

Ruckus requests the voucher/password again at 3:00 PM (120 minutes after 1:00 PM). According to your description, it should occur at 4:00 PM.

So, contrary to what's described, after the initial voucher, the user has to enter it again every ten days. This is quite horrible.

New Contributor

After many and many tests I can confirm that all written by sanjay_kumar is not actually true in this moment.
Session duration and session timeout function the same and "Session timeout" doesn't reset when a device exits the wifi.