Hi @Matruchaya
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with logging into the Unleashed system on the application and web browser.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To assist you with your RUCKUS Access Points, please provide the following details:
Log in to your Unleashed system from a laptop web browser using either:
The Master Access Point’s IP address, or
https://unleashed.ruckuswireless.com
Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.
Note: Make sure your laptop is connected to the ISP Internet to which RUCKUS Devices are connected.
If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:
Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.
With this information, we’ll be able to assist you further.
If you don't know the login username/password, please refer to the default one provided in the screenshot below.
Feel free to reach out if you have any questions or need further assistance.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Hi @jpjohnson
Greetings!!!
Thank you for contacting the RUCKUS Community forums.
As this case/post is raised by @Matruchaya
Please raise a new post with the issue description on RUCKUS Lennar Support
Thank you again for your understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
