Reset did not work

[ruckus_houston]

Hello, 

We had a power outage in our home and APs lost power.

To resolve this problem, I searched through this forum and found posts that recommended resetting the switch [ ICX7150-C12P].

So I reset the switch using a pin pressing against the Reset button while applying power to the switch.

Now all light on the switch are flashing, and still no power to AP.

Please advise.

[pinky_ruckus]

Hi @ruckus_houston. 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not turning on after the power outage. 

Could you please let us know the answers to the below queries to assist you better?

1)   On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2)   May I know how many Access Points are connected to the Switch? 

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.