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the main floor extender stopped extending the Internet

New Contributor

Hi there,

the main floor extender stopped extending the Internet. Had the same issue 2 years ago with this new home. The Lennar technician resolved the problem in less than 10 min back then. 

What needs to be done to get it back to work? Any comprehensive step-by-step instruction?

Thank you!



1:It will be normal that one of the two APs has the CTL light off, maybe during the power outage they switched roles, so the one with the light off is a Member and the other with the light on is master.

2:Now, there are definitely devices connected to both devices, because the 2.4 and 5G lights are green, which means there are clients connected.

3: Now, you mentioned a power outage, there is a known issue that causes the Switch which is the device where the APs are connected to start booting from the wrong partition, this will cause connectivity issues, sometimes you can't even load a website; however, to see if this is the problem you need to get access to the Ruckus ICX7150 switch per console which should be located in a cabinet in your home, let me add what the connections will look like in your cabinet and the two guides to troubleshoot the possible problem on the ICX7150 Switch. (It looks like your Access Points are not the issue).

Cabinet: The big white boss named Ruckus is the Switch.


1:This first guide will explain to you how to gain access to the Switch(big white box) via console, there are examples for MAC computer and Windows computer.

How to console in the ICX-7150-12CP 'Ruckus Switch'

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

2:Now you have access to the Switch, you need to follow up the next guide, which also explain how to gain access via console.(there are two guides, follow up the one which is better to you understand)


How to Fix Routing code issues on Lennar Home users

Note: Please read the guides carefully before start the troubleshooting.





am reporting on no progress on this matter on my end, following the instructions above:

1) both provided tutorial videos were for Windows - none was for Mac;

2) I used port #1 on RUCKUS for connecting it to my MacBook Pro via adapter - no effect; it did not pop up as a found item. After downloading the Mac driver for the connection cable from the link - nothing appeared.

3) this link - Putty: - appeared to by NOT FOUND.

4) this link - Mobaxterm: - lead me EITHER to the VLC Player w/o any clarification on what to do about it next OR to 

"MobaXterm_Personal 22.1.exe" was not supported by Mac;

So I could not get to the stage of "seeing" the console. 

Is there anyway to simplify, what we are discussing here? It should be a user-friendly home device, not some complicated piece of equipment, requiring the programming skills, which I have none of!

Thank you!

1: There is only one console port in the ICX7150 Switch, numbered#1 in the next port description guide, and the cable require will be the next:



Port-side view

(Tutorial for MAC)

2:For console connection in MAC you do not require the Putty APP, because from the terminal application in your computer you can gain access using the commands that you can locate in the console access guide(MAC section)

3:The drivers are requiring, because the majority of the cases MAC does not detect the serial connection.


4:Yes, Ruckus devices, such as access points and Ruckus switch, are high-end network devices needed to manage a Lennar network due that you will have many devices connected and required to cover the network via wireless and wired.

thank you!

Like I said, I'm not a tech guru in that. I tried to accomplish the advices, but did not move any farther in resolving the issue.

Could you do a FaceTime or smth of this nature with me instead, so you could see, what I'm doing and what's happening on the screen to walk me through those steps? I do not need to see you. I just want you to guide me through way more effectively, taking into account the circumstances. At what time are you available? 


Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please let us know at which part you are stuck in order to help you.

Best Regards 

Fernando Vasquez