switch replacement

[robinparky]

My switch stopped working.  After a discussion with a technician, the unit had a problem with a port.

The technician said I need a replacement.  Please see more info below.

This is the serial number: FEK3217R1VM

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Router-stopped-working/m-p/5...

Thanks for your reply.

Based on the troubleshooting and the images you have shared, seems that the management port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

[robinparky]

[Imran_ruckus]

Hi @robinparky

Greetings!!!

Thank you for the response.

As you have again sent the old commands output. Please help us with New commands that I have shared in the previous post. Also sharing below once again.

Below are the commands:

enable

show ip address

show interface brief

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[robinparky]

ICX7150-C12-Switch>enable
No password has been assigned yet...
ICX7150-C12-Switch#show ip address
IP Address Type Lease Time
192.168.0.106 Dynamic 7061
ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 78a6.e13f.bc82
1/1/2 Down None None None None No 1 0 78a6.e13f.bc83
1/1/3 Down None None None None No 1 0 78a6.e13f.bc84
1/1/4 Down None None None None No 1 0 78a6.e13f.bc85
1/1/5 Down None None None None No 1 0 78a6.e13f.bc86
1/1/6 Down None None None None No 1 0 78a6.e13f.bc87
1/1/7 Down None None None None No 1 0 78a6.e13f.bc88
1/1/8 Down None None None None No 1 0 78a6.e13f.bc89
1/1/9 Down None None None None No 1 0 78a6.e13f.bc8a
1/1/10 Down None None None None No 1 0 78a6.e13f.bc8b
1/1/11 Down None None None None No 1 0 78a6.e13f.bc8c
1/1/12 Down None None None None No 1 0 78a6.e13f.bc8d
1/2/1 Down None None None None No 1 0 78a6.e13f.bc8f
1/2/2 Down None None None None No 1 0 78a6.e13f.bc90
1/3/1 Down None None None None No 1 0 78a6.e13f.bc91
1/3/2 Down None None None None No 1 0 78a6.e13f.bc92
mgmt1 Down None None None None No None 0 78a6.e13f.bc82
ICX7150-C12-Switch#

[Imran_ruckus]

Hi @robinparky

Thank you for the response and the information you shared.

I could see that Switch is working normal. And able to receive the IP address from the DHCP Server. 

As we want to check the speed transmitted from the Switch, I would request you to check the same commands once again by connecting any PC/Laptop or Access Points to different ports on the Switch to access the Internet.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Imran_ruckus]

Hi @robinparky

Greetings!!!

Thank you for the response and the information.

As we can see from the ‘show inline power’ command output. All the Switch ports are ON and running.

Could you please connect your ethernet cable directly from Router to the Laptop and check if you are able to connect to the Internet? As shown with a yellow line in the below picture. Also please try with a different ethernet cable from the same port of the Router.

Also, please try to swap the cable to other ports of the Router and check connecting it to the Switch. Please let me know if that works. (As marked in the below picture)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.