ruckus not working

[nwi2247]

Hello,

I have tried 3 times to reset my ruckus and it doesn't work.

The access points have no lights on them. 

Please let me know how to fix this. THank you

Its RUCKUS ICX 7150-C12P

[Imran_ruckus]

Hi @nwi2247 

Greetings!!!

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. 

And Sometimes the Switch may require a hard reboot (disconnect and connect the switch from the power outlet). Also, Unplug and plug the Access Points ethernet cables from the Switch ports panel and plug them back again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[nwi2247]

Hello,

It will work for one minute and then shut off again. It seems it is defective. We had no problems until two days ago. 

[Imran_ruckus]

Hi @nwi2247 

Thank you for the response and the update.

Are Access Points lights getting on for about a minute and going off? If yes, is it the same behavior on both APs?

Did you reboot your ICX-7150-C12P switch once as explained in my previous post?

Please confirm and let me know if you have any other issues.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[nwi2247]

Hello Imran,

Yes, Access Points lights getting on for about a minute and going off, both points.

I did reboot per your instructions in earlier post.

Thank you

[Imran_ruckus]

Hi @nwi2247 

Thank you for the response and the information. 

We may need to check the Switch ports PoE information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable

show version
show inline power 
show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.