ruckus icx-7150-c12p

[Jojohnson5987]

My ruckus ICX-7150-C12P has quit working.  I have tried to reset, to use different electrical outlet, checked breakers, etc.  This hub is still under warranty and I need a replacement hub.  I need authorize to have have hub replaced.

[Jayavidhya]

Hi Johohnson5987

For better understanding of the issue please follow the below steps and let us know the cause.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites,  make sure you have no issues.
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3- Make sure it is plugged into a well-known outlet/power source

4- Are the Access Points R510 powering up? 

5- Are you having any connectivity issues like webpage not loading or slow connectivity.

Best regards,

Jayavidhya

Lennar Home Community

[Jojohnson5987]

My internet is fine.  Nothing powers up.  No lights.  It was plugged in.  This machine has quit working.

[Jayavidhya]

Hi @Jojohnson5987 

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port location

ns and there are pictures about it, however I will advise performing a hard factory reset first, let me add the steps.

1:Factory reset:

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete. 

Please follow the below guide for console connection.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:If the Switch is not responding to the factory reset, you need to perform the software recovery process, 

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community